Support

FAQs


My Needl Account
Safety and Security
App Integrations
Data and Storage
Data and Processing
Needl Search
My Needl Feed

How do I create my Needl account?

Registration is easy, and it takes less than 30 seconds. No credit card is required. Simply visit www.needl.ai and sign up for an account – you will be asked to enter your name, email ID and set a password. Alternatively, you can sign in using your Google, LinkedIn or Office 365 accounts. Your email address and your data will be kept private and secure and will not be re-distributed to any third parties.

How do I reset my password?

  • From the sign in page on app.needl.ai, click Forgot Password?
  • Enter the email address associated with your account.
  • Check your email inbox. Needl will immediately send a verification code to your account’s email address.
  • Enter the verification code in Needl
  • Choose a new password.

How do I delete my Needl account?

  • Click on Settings from the drop-down menu under your profile icon on the top right of any page.
  • From the Account tab, click on Delete your account at the bottom of the menu.
  • Enter your password when prompted and confirm that you want to proceed by clicking the Delete account button.

How long will my data remain in Needl if I don’t delete my account?

For up to 30 days after deactivation it is still possible to restore your Needl account if it was accidentally or wrongfully deleted. You can write to support@needl.ai with the subject “Restore deactivated account”

How does Needl ensure safety of my personal data?

Needl ensures safety of your data through strict encryption, data security and privacy protocols. Needl never shares your data with any third parties. Even within Needl, only a small set of authorized users have access to our database and within that group, no one will look at or examine your data on individual bases.

How does Needl use my data?

Needl is an ad-free app and it does not share your data with any third parties. Needl’s use of your data is limited to providing services to you that are covered under your subscription. This is also done using your explicit consent.

Where is my data stored?

Your data is stored securely on Needl’s servers. All your information is encrypted and backed up.

Will Needl have ownership over my data?

No, Needl only acts as a backup and service provider for your data. Your data remains only yours, and you retain complete ownership of your data.

What kind of integrations are offered by Needl?

Needl allows you to stream data from external apps into your personal Needl account. For example, you can choose a specific app (say WhatsApp or Evernote), select the contacts or notebooks that you would like to link, and have them streamed into Needl. In this way, your data will get replicated inside Needl, allowing you to use Needl processing capabilities on it.

To know all the app integrations offered by Needl, click here

How long does it take to stream data into Needl?

Activating the stream for the first time
If you set up a new integration and start streaming your data for the first time, it can take up to 24 hours before all your data starts reflecting in your Needl data stream. The streaming time depends on which app you have integrated and how much data is to be streamed.

Streaming new data into Needl

Once your integration is active, Needl checks for changes in the sync every 3 hours.

How can I check the status of my integration?

  • Click on the Connect Apps button on the left top corner to go to the Connect Apps page
  • Locate the app for which you would like to check the status. You can also use the search bar to find it.
  • Click on the app icon to open the right panel. Your integration details will be listed under the Accounts tab.

Will I be able to import my previous chat and mail history into Needl?

As of now, we only go back a few days in time to fetch your chats and mails. All new messages generated after linking will be available in Needl.

Why do I have to scan my QR code for WhatsApp?

By scanning your WhatsApp QR code, you are authorizing Needl to access your WhatsApp Web and fetch chats from your selected groups and contacts.

What happens if I delete messages on WhatsApp that have already been streamed to Needl?

Needl only offers a one-way data stream. This means that data streamed into Needl from another app or source will stay independent of the source. Changes made to your data on Needl will not reflect in the original source, and changes made to your original data source will not reflect in Needl.

What happens if I exit a chat group after linking it to Needl?

Needl can only stream data from sources that you have access to. If you lose access to a specific channel (for example, by exiting a chat group), Needl will also stop streaming data from that source.

Can I respond to messages from Needl?

Needl currently offers read-and-search only functionality. This means that you can stream and search data from different sources into Needl. However, responding from Needl is not possible.

How can I modify my integrations?

Needl give you complete control over all your integrations at all times. For example, after linking a chat or notes app, you can always change the contacts or notebooks that you would like to stream to your Needl account. Moreover, you can delink your account by visiting your app settings on the Connect Apps page.

How often are news and blogs updated on Needl?

News and blogs are updated every two hours on Needl.

Where are documents, media and links extracted from?

Documents and media are extracted from your personal data sources, namely, your emails, chats, notes and storage drives. Links are extracted only from your chats.

How can I import my data?

You can integrate your data sources with Needl. For example, you can link your WhatsApp, Gmail or Dropbox accounts to your Needl account and import data from these sources.

How can I clip and convert?

Needl allows you to select tabular structures inside PDFs and convert them directly to Excel files. Simply open a PDF, select a table, and clip it. Needl will generate an Excel file with the table – ready to be analyzed.

What file formats can I clip and convert?

Currently, the clip and convert feature is only available for tabular structures in PDFs to Excel. Going forward, we will expand this functionality to multiple file formats.

What and where can I search using Needl?

The Needl search can be used to search across all data that has been integrated and streamed into your Needl account. This includes your personal notes, messages, files, documents as well as images.

What is exact / general match?

Needl allows you to customize your search, i.e., you can look for results matching certain keywords in your search query (general match), or look for results matching the exact phrase (exact match).

How do I set up my feed?

Needl gives you a pre-filled feed consisting of popular data sources. Additionally, you can add your personal data sources from the Connect Apps page. Your Needl Feed will automatically get populated from your integrated apps.

What is the feed I see by default?

Needl curates the most popular news, blogs and social media sites as well as important industry data sources (such as company annual reports, corporate announcements, filings, regulators, etc.)



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