Effective date of this policy: December 15, 2020
needl is committed to protecting the privacy of your data. This
Privacy Policy explains what information needl and its associates
(together, “needl,” “we” or “us”) collect, use, and disclose about you
when you access or use our websites and applications, which we refer
to collectively as “the Services”.
All users/ subscribers of Needl who are using ‘paid services’ are the
Account Holder and End User of the Needl Service.
You should note that this policy may be amended with the introduction
of new features, technology, or legal requirements. You need to keep
yourself abreast with the applicable policy. Needl will notify its
users if we make a significant change(s) and, where required, seek
your consent.
a. Privacy policy provides you information on how Needl deals with
your Personal Data and Sensitive Personal Data;
b. Data collected by the Needl for the purpose of providing this
service is available to view by the provider of the information;
c. Before any information or Sensitive Personal Data is collected by
Needl for providing the Service, Needl will obtain consent from the
User/ Subscriber/ Registered User and Needl will inform the User/
Subscriber/ Registered User the purpose behind collection of
information or Sensitive Personal Data;
d. Needl shall collect information or Sensitive Personal Data only for
the purpose of (i) information is collected only for the purpose of
providing Service to the User/ Subscriber/ Registered User (ii) and
collection of information or Sensitive Personal Data is only limited
and considered necessary to provide Service to the User/ Subscriber/
Registered User;
e. Information collected from User/ Subscriber/ Registered User is
collected by Needl.ai LLP;
f. Information collected from User/ Subscriber/ Registered User is
used only for the purpose of providing Service to the User/
Subscriber/ Registered User;
g. User/ Subscriber/ Registered User has right to review the
Information/ Sensitive Personal Data provided to Needl and if required
edit or correct it;
h. User/ Subscriber/ Registered User should note that providing
Information/ Sensitive Personal Data is completely voluntary on the
part of the User/ Subscriber/ Registered;
i. User/ Subscriber/ Registered User can anytime withdraw consent
given to Needl for Information/ Sensitive Personal Data;
j. User/ Subscriber/ Registered User should note that not providing
basic information/ Sensitive Personal Data will hinder Needl from
providing its Services or subsequent withdrawal of consent by User/
Subscriber/ Registered User shall result in Services of Needl being
not available to User/ Subscriber/ Registered User;
k. Information/ Sensitive Personal Data provided by User/ Subscriber/
Registered User is stored securely with the help of reasonable
security measures;
l. Needl has appointed Grievance Officer, whom User/ Subscriber/
Registered User can reach out to if User/ Subscriber/ Registered User
has any grievance against the Needl or Needl’s Service;
m. Needl is committed to resolve any grievance of User/ Subscriber/
Registered User within a period of thirty (30) days from the receipt
of the same by the Needl in its designated email;
Needl is being created with the objective of (a) providing you with a
secured data repository (b) personalized search engine for ‘Your Data/
Your Content’ and (c) task automation tools developed by Needl to
amplify the information and eliminate the noisy data.
Only way the Needl makes money is by providing you these Services for
subscription fees. Needl is not interested in your data. We are only
concerned with providing you the Services for a subscription fee.
That means you can store, input, upload, or store with Needl any text,
images, and other data that you choose and for which you are the
rightful owner, we refer to that information as ‘Your Data/ Your
Content’.
Information collected from you is for the purpose of providing Needl
Services and not for any other purposes. Information collected from
you is limited to the purposes of providing our Services to you. We do
not collect information which is not related to providing Needl
Services to you.
We collect and receive the following types of information:
Basic information of the subscriber/ user: To open your account and
process payments, we collect and receive identifiers like your name,
email address, telephone and, depending on how you purchase a
subscription of Needl, your billing address and other payment
information. If you decide to link your WhatsApp, Telegram account(s)
with needl, you will have to provide your telephone number for
accessing these services.
Usage data: We collect and log Internet or other electronic network
information on how you and others access and use Needl, for example,
filters applied for locating specific file/ data or file format
preferred by you. Usage data may be collected through cookies, and
similar technologies. For more information, including how to opt-out,
please go through Cookie Policy;
Location information: We collect the IP address you use to connect to
the Service and if you choose to share it your location information
from your device.
Device information: We collect information about the number and type
of devices you use to connect to the Service, as well as information
about the operating systems on those devices (e.g., iOS, Android,
Windows, Linux).
We also may link your subscriber information with data we receive from
our service providers and other third parties to help understand your
needs and provide you with a better experience. For example, if you
create or log into Needl account using your Google Apps credentials
via single sign-on, we will have access to certain information such as
your name and email address as authorized in your Google Apps profile
settings.
We have provided herein below the types of information we collect and
receive in the table below. Generally, we collect this information to
enable you to make your usage of Needl a seamless experience.
| Information collected by Needl | Purpose of Information Collection |
|---|---|
| Your username, email address, and contact preferences |
a. To create and support your Needl account.
b. To communicate with you. c. To verify your email address to help prevent spam, fraud, and abuse. d. To enable other users to share with you through data sharing features e. In accordance with your communication preferences, to send you information about Needl features and services. |
| Your name, image, and other personal information, if you choose to share it | a.To display in your user profile, which may be visible to those with whom you share Content |
| Your telephone number, if you choose to share it | a. To integrate chat accounts (namely; WhatsApp, Telegram) linked to your phone number |
| Your payment information, if you purchase a subscription | a. To process your payment. |
| Your location | a. This information is sought to determine applicable tax on your purchase of Services. |
| The geographic area from which your computing devices interact with the Needl Service, your preferred language, and, if you select the option to share it, your mobile device location information |
a. To assist us in complying with legal restrictions that may
limit the permissible use of the Services.
b. To help you monitor use of your account: We make recent IP address history available to you through your account settings. |
| Your device information |
a. To show you (on your account’s Access History page) which of
your devices you have authorized to access your Needl service
account and when you last accessed the Service from each device.
b. To provide account support. |
| Your actions while using the Service (e.g., search criteria, tagging, sharing) |
a. To administer the Services and to improve the features and
usability of the Service.
b. To provide account support. |
| Information collected by Needl | Purpose of Information Collection |
|---|---|
| Your email address (if you provide it) |
a. To help you create Needl account. b. To communicate with you. |
| Tracking information | a.Please refer to Cookie Information |
| Information received from Google API | Purpose of Information Collection |
|---|---|
| Emails from Gmail account | a. To integrate gmail with Needl and enable you to have all data in one place, and search for data across multiple platforms including gmail. |
| Attachments from your emails | a. To have a seamless view of documents and media from different sources including gmail. To do automatic tagging and enable semantic search across your documents. |
| Files from GDrive | a. To have a seamless view of documents and media from different sources including gmail. To do automatic tagging and enable semantic search across your documents. |
Needl's use and transfer to any other app of information received from
Google APIs will adhere to
Google API Services User Data Policy, including the Limited Use requirements. Information collected while
providing Services to users/ subscribers are limited for the purposes
as explained above.
Needl uses the data received through Google API for providing services
to the users/ subscribers as explained above. Needl does not make
money from selling the users data/ content and hence your data is not
shared with anyone for the purpose of advertisement.
Needl may derive information about you based on the information Needl or our partners/ services providers collect. For example, we may make a determination about your location based on your IP address.
needl is committed to protecting the privacy of your information. As explained earlier, needl earns money by providing you with needl service and not in any other manner. You are encouraged to read carefully the information provided in following paragraphs the manner in which we use the information we collect and receive to provide, maintain, and improve the needl Services, to provide troubleshooting and customer support, to protect the Service for all our users, to contact you, and to administer needl Business accounts.
Needl Services enables you to save your data securely and helps you
with task automation tools. Our systems automatically analyze your
data to enable needl continually improve the Services for you in a way
that does not require anyone to look at your Data/ Content.
a. Help you save your data securely;
b. Help you find data most relevant to you at any given moment;
c. Suggesting actions for you to take based on information you have
stored.
To provide troubleshooting and customer support, our Customer Support team may need to access your information, such as your account email address and information about the Needl application you are using, subject to the protections described below. Please note that in case of data/ information belonging to end users of needl, needl follows privacy by design rule. needl does not allow its employees to read through the end user’s data. There are four limited exception to this rule (a) needl obtains a end-user's consent to read specific messages (for example, for tech support), (b) it's necessary for security purposes (for example, investigating abuse), (c) to comply with applicable laws, and (d) the developer aggregates and anonymizes the data and only uses it for internal operations (for example, reporting aggregate statistics in an internal dashboard).
As part of our efforts to protect your account and the functionality of the Needl Services, our systems may analyze the data flow to detect potential security concerns.
In accordance with your communication preferences, Needl may occasionally contact you to inform you about new features which you may like to use while using Needl Services and provide information about how Needl works with products and services from our business partners.
Needl also uses information to satisfy applicable laws or regulations, and discloses information in response to legal process or enforceable government requests, including to law enforcement. For more information, please visit the section “How does Needl respond to legal requests for my information?” of this Privacy Policy.
The only business of needl is to provide you with secured data
repository, personalized search engine and task automation tools. We
do not have any other business than this. Hence by default no one
other than you have access to Your Data/ Your Content. Your data,
during transmission and while it stored with needl is end-to-end
encrypted.
To enable us to help you with meaningful task automation tools
customized to your needs and data behavior, employees from needl shall
access data only under circumstances as explained above. But it is to
be noted that, your data is anonymised and hence no one other than you
can identify Your Data/ Your Content.
In the following situations Needl shall access your data:
a. When you specifically and expressly permit us to access your data
to comply with any Statutory Obligations;
b. Needl gets request from law and enforcement authority to share your
data with them;
c. If you contact our Customer Support team for help with specific
pieces of Content in your account (for example, if you can’t find data
you believe should be in your account), we may ask for your temporary
permission to look at your Content. This permission terminates when
the issue is resolved;
d. If we become aware of a potential violation of our Terms of Service
or User Guidelines, we may suspend or close your account until the
problematic material is removed. Under such a circumstance, we would
only look at the Content in your account if you give us consent or if
necessary, to comply with our legal obligations, including to protect
the safety of you or any other person.
Needl is not in the business of selling or renting your information.
Here are instances when we may disclose your information and then only
the minimum information necessary to help you enjoy full services of
Needl.
We share your information with service providers who process data on
our behalf, such as credit card processors and customer management
systems. For example, these service providers help us:
a. Complete your payment transactions
b. Fulfill your sales and support requests
Data shared with the credit card payment processors or payment
aggregator is restricted only for the purpose of completing the
transaction.
It is to be noted that Your Data/Your Content is private and unless
you decide you want to share it, Your Data/ Your Content will not be
shared.
You need to understand that Needl Services enable you to connect
different third-party subscriptions, applications to the Needl
Service. At the same time you can share Your Data/ Your Content with
your contacts and you may choose to share using Needl features that
allow you to share. If you choose to share, we may need to take
certain steps to facilitate your data/ your content sharing.
In the event of a merger, sale, or reorganization of all or part of
our business, information covered by this policy may be transferred in
connection with that deal.
We also may share information about you with third parties whenever
you consent to or direct such sharing. This includes, for example, if
you connect your Needl account with a third-party app in the App
Center.
We protect the privacy of your account. We will disclose your
information to law enforcement or other governmental authorities if we
believe it is required to comply with warrants, court orders, or other
lawful government requests. This may include responding to legal
requests from jurisdictions outside of India where we have a good
faith belief that the response is required by law in that
jurisdiction, affects users in that jurisdiction, and is consistent
with internationally recognized standards of due process.
As a policy we only disclose Content in your account that is
specifically responsive to a government warrant or where you have
provided your explicit consent. In accordance with our User Notice
Policy , we will notify you if we believe we are compelled to comply
with a third party’s legal demand for your information.
In addition, in rare cases, we may share your information as necessary
to investigate or take action regarding illegal activities, suspected
fraud, or potential threats against persons, property or the systems
on which we operate the Service, or as otherwise necessary to comply
with our legal obligations.
Consistent with our policy of data protection, your data is yours, in
most cases; you can manage your information simply by logging into
your account and editing your information directly within the Needl
account.
However, if you prefer, you can contact us at compliance@needl.ai to
ask us to provide access to, correct, update, or delete your personal
information. Please note that we may ask you for proof of account
ownership and/or identity before fulfilling your request.
needl’s objective is to provide you with secure data repository, your
personalized search engine and machine learning tools to identify data
which is most relevant to you at any given moment. In order to do
that, we make the Data/Content, you store in needl readily accessible
to you, until you make the decision to delete it. Once you decide to
close/ delete your needl account, all your data will be deleted from
needl. This includes all your data association with your needl
account, including your email address, password, and two step
verification phone number. Please keep in mind that this action is not
reversible. After such reasonable period as determined by needl, your
account will not be accessible even by Customer Support Team.
If you delete your Data/Content and then sync, it will no longer be
accessible to you or others who may access the Service. The Needl
service’s back-up systems may retain residual copies of your deleted
Content for such reasonable time period depending upon the nature of
those systems’ operations and to comply with applicable rules and
regulations.
Needl provides you with features that allow you to communicate and
share with other users. Please note that deleting your copy of these
communications (such as messages) won't delete copies existing in the
accounts of people you were interacting with.
For users who are inactive for extended periods of time, we may close
your account to satisfy our obligations under applicable law, and in
accordance with our data retention policy. If that happens, we will
try to notify you before taking any action.
As described above, you can delete your Data/Content at any time, and you can stop using the needl services at any time. Your data is portable. You can export your data at any time as desired by you and terms of the process prescribed by needl. Once you decide to close/ delete your needl account, all your data will be deleted from needl. This includes all your data association with your needl account, including your email address, password, and two step verification phone number. Please keep in mind that this action is not reversible. After such reasonable period as determined by needl, your account will not be accessible even by Customer Support Team.
If Needl deactivates your account due to violation of Terms of Service, then you may contact us to request deletion of your Content, and we will evaluate such requests on a case by case basis, pursuant to our legal obligations.
When you integrate your cloud-based app(s) with the Needl Services,
that data will be replicated on cloud systems of AWS (Amazon Web
Services) maintained in the United States of America. This means that
if you store information with Needl through Needl services, you
acknowledge your personal information will be transmitted to, hosted,
and accessed in the United States of America.
Needl will collect, store, and use your personal information in
accordance with this Privacy Policy and applicable laws of India.
Needl.ai LLP is your data controller.
a. Account Holder (also referred to as “User” or “Subscriber”,
“registered user”) means the person or entity who has contracted with
Needl as a Customer for paid service of Needl.
b. End User (also referred to as “User” or “Subscriber”, “registered
user”) means the individual who uses an account of the Needl Service.
c. Needl (or sometimes “we” or “us”) means Needl.ai LLP a Limited
Liability Partnership registered in India with the Registrar of
Companies that also act as data controllers.
d. Your Data/ Your Content includes any text, images, sound, any data
in any format which is legally in your possession and for which you
are the rightful owner, which you by your voluntary action decides to
store with Needl.
e. Sharing Features means any of the Service’s features that allow you
to share Your Data/ Content.
f. Needl Services (or sometimes “Services”) includes the Needl
Software (as defined below) and other products, services and websites
hosted or made available by Needl, User Forum, and Help & Learning
pages.
g. Needl Software includes the software hosted on Needl’s servers to
enable storing of Your Data/ Your Content on Needl servers, capturing
of Data/Content originating outside the Service that enable access and
use of the Service through such device.
h. Needl account includes facilities through which Users/ Subscribers/
Account Holders can access and/ or use Needl Service.
i. Needl’s servers means server space which Needl contracted with
Amazon Web Service (AWS) for hosting Your Data/ Your Content and also
for hosting Needl software.
j. Needl’s property includes Needl’s website, its software, its web
application, its computer codes, computer programme, its copyright,
logo, trademark and all such intellectual property rights and all such
assets which rightfully belongs to Needl.
k. Basic Subscriber Information includes your email, , name, location
and payment details which are voluntarily provided by the Users /
Subscribers / Account Holders for creating Needl account and for which
Needl has complied with applicable laws prevailing in India.
l. Paid Service means any Needl offering for which a User/ Subscriber
is required to pay subscription fee.
m. Partner(s) (also referred to as “Service Providers”) includes,
service providers which are appointed and / or contracted by Needl to
enable Needl to provide its Service to the Users/ Subscribers/ Account
Holders.