The customer is a global financial technology platform known for providing diversified payment solutions to businesses. It enables businesses with a singular platform to accept payments, protect revenue, and control finances. The customer is now the primary payments processing partner for some of the world’s largest e-commerce players.
Key operational challenges lies in the communication of scheme fees and interchange fee updates to merchants. With an average processing time of over three months from receipt to merchant communication, manually creating newsletters based on bulletins from VISA and Mastercard leads to inefficiencies, inconsistencies, and delayed communications:
The customer partnered with us to deploy an AI-driven solution for automated newsletter generation. The solution focused on three core capabilities:
Within the six-weeks after deploying the solution, Needl.ai’s AI-powered solution delivered measurable improvements:
Processing time for articles was significantly reduced by half (or more in some cases), freeing up analyst time.
Needl.ai generated articles were rated equal to or superior in quality to manual versions in 80% of cases. AI-generated articles adhered strictly to the customer’s style guide, reducing errors and inconsistencies.
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The AI system demonstrated the ability to handle increasing bulletin volumes without a proportional increase in manual workload.
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Working with Needl.ai has been incredibly insightful - we achieved 100% accuracy on simple cases and made significant progress on complex scenarios with an overall accuracy of 77%. The partnership demonstrated clear potential for automating our bulletin generation and communication processes to merchants. Looking forward to exploring more AI-driven solutions with the Needl.ai team!