Terms of Service

Effective date: December 15, 2020

What are the Terms of Service?

The Terms of Service constitutes a contract between needl and you. The Terms include the provisions set forth in this document and in the needl Privacy Policy, Commercial Terms, Acceptable Use Policy, IP compliance Programme and other terms or conditions that may be presented by us and accepted by you from time to time in connection with specific Service offerings (all of which we collectively refer to as the “Terms of Service” or “Terms”). If you do not agree to these Terms, you do not have the right to access or use our Service. If you do register for or otherwise use our Services, you shall be deemed to confirm your acceptance of the Terms and your agreement to be a party to this binding contract.

By using the Service, you acknowledge, accept and agree with all provisions of the Privacy Policy, including, without limitation, the use and treatment of Your Data, you choose to input, upload, or store with needl and your personal information in accordance with such Privacy Policy.

About needl.ai

needl offers its subscribers, a secured data repository, a personal search engine and task automation tools.

needl provides end-to-end secured/ encrypted data repository, personal search engine services and task automation tools. These services are offered against the subscription fees paid by the subscribers.

needl earns money through subscription and transactional fees received from its subscribers. needl does not make money by any other means.

needl is your data repository backed with intelligent algorithm to help you identify your data which you receive from multiple sources. Our only goal and purpose of existence is to amplify the information and eliminate noisy data.

Our mission is to provide an intuitive, unified platform to keep your data safe and accessible. These terms of service (“Terms”) cover your use and access to our services and websites ("Services"). Our “Privacy Policy” explains how we collect and use your information while our “Acceptable Use Policy” outlines your responsibilities when using our Services. By using our Services, you are agreeing to be bound by these Terms of Service, our Privacy Policy, Acceptable Use Policy, Commercial Terms, Intellectually Property Compliance Programme, Cookie Information.

a. End User (also referred to as “User” or “Subscriber”, “registered user”) means the individual who uses an account of the needl Services.
b. needl (or sometimes “we” or “us”) means needl.ai LLP a Limited Liability Partnership registered in India with the Registrar of Companies that also act as data controller.
c. Your Data/ Your Content includes any text, images, sound, any data in any format which is legally in your possession and for which you are the rightful owner, which you, by your voluntary action decides to store with needl.
d. Sharing Features means any of the Service’s features that allow you to share Your Data/ Content.
e. needl Services (or sometimes “Services”) includes the needl Software (as defined below) and other products, services and websites hosted or made available by needl, including our downloadable applications, User Forum, and Help & Learning pages.
f. needl Software includes the software hosted on needl’s servers which is used by you to enable storing of Your Data/ Your Content on needl servers, capturing of data/content originating outside the Service that enable access and use of the Service through such device(s).
g. needl account includes facilities through which Users/ Subscribers/ Account Holders can access and/ or use needl Services.
h. needl’s servers means server space which needl contracted with Amazon Web Service (AWS) or any other cloud storage service providers for hosting Your Data/ Your Content and also for hosting needl software.
i. needl’s property includes needl’s website, its software, , its computer codes, computer programme, its copyright, trademark, logos and all such intellectual property rights which rightfully belongs to needl.
j. Basic Subscriber Information includes your email, telephone number, name, location and payment details which are voluntarily provided by the Users / Subscribers / Account Holders for creating needl account and for which needl has complied with applicable laws prevailing in India.
k. Paid Services means any needl offering for which a User/ Subscriber is required to pay subscription fee.
l.Partner(s) (also referred to as “Service Providers”) includes, service providers which are appointed and / or contracted by needl to enable needl to provide its Services to the Users/ Subscribers/ Account Holders.

Services provided by needl

For subscription fee paid by the user/ subscriber, needl offers following services;
a. secured data repository;
b. personalised search engine for Your Data;
c. task automation tools

Please note that at this moment needl is not offering its services to persons resident in USA, EU and Canada.

Your data & Your Permissions

When you use our Services, you provide us with your data which are in the form of your files, content, email messages, contacts, data received through third party data subscription services and so on (“Your data”/ “Your Content”). Your data is yours. These Terms don’t give us any rights to, Your Data except for the limited rights that enable us to offer the Services.

We need your permission to do things like copying/ fetching your data from native apps/ services/ emails/ drives, hosting your data, backing it up, employing machine learning tools and sharing it when you ask us to. Our Services also provide you with features like sharing, searching, image thumbnails, document previews, easy sorting and organization, file format conversion, translation, and personalization to help automate your tasks. To provide task automation tools, we observe your behavior with the help of algorithms and anonymized data. To provide these services and other features, needl.ai accesses, stores, and scans Your data in anonymized data format. You give us permission to do those things, and this permission extends to our trusted third-party service providers we work with.

Your Responsibilities

Your use of our Services must comply with our Acceptable Use Policy. Content in the Services may be protected by others’ intellectual property rights (“IPR”). Services of needl are meant to act as secured data repository ,a personal search engine and task automation tools, hence you are not permitted to copy, upload, store, download, or share data/content unless you have the right to do so and you are the rightful owner of Your Data/ Your Content.

needl may review your conduct and data/content for compliance with these Terms and our Acceptable Use Policy. We are not responsible for the data/content, the user/ customer transfers, stores, posts, data/content for which he/she utilizes our services and/ or sent it over a network.

Users/Customers are required to keep Your Data/ Your Content protected. Users/ Customers are required to safeguard his/her password to the Services and keep the account information current. Do not share your account credentials or give others, access to your account.

You may use our Services only as permitted by applicable law of India. Also, to use our Services, you must be at least 18 years of age.

Beta Services

We sometimes release products and features that we are still testing and evaluating (“Beta Services”). Beta Services may not be as reliable as needl's existing services. Beta Services are made available so that we can collect user feedback, and by using our Beta Services, you agree that we may contact you to collect such feedback.

needl's Property

The Services provided by needl are protected by copyright, trademark, and other applicable laws of India. These Terms don’t grant you any right, title, or interest in the Services, others’ content in the Services, needl's trademarks, logos and other brand features. We welcome feedback but note that we may use comments or suggestions without any obligation to you.

We respect your Data

We do not own your data. Use of services of needl does not change the content's ownership or copyright status. If the data was yours to begin with, it remains yours after you start using the services of needl. But if the data wasn’t yours to begin with, using it with the help of services of needl does not make it yours. If the data/ content does not belong to you then, you are not permitted to use our Services to store such data/ content.

By using our services, you give needl permission to provide certain features to you in relation to your data so that we can provide our service to you. For example, you give us permission to back up your data, index it for providing personalized search engine, display it on your various devices, send it over a network and share it with your contacts as stored in the network based on your voluntary action. needl provides you with features to share your data. To actually share your data or not is dependent on your discretion. Some of these operations may require us to send your data to our business partners/ third party service providers–such as a network operator–that we have contracted with to provide certain activities of Services provided by needl. Before needl carry out any of the said activities, needl will ensure that contractual obligations with such partners protect your ownership rights.

You retain all the rights to your data and you are responsible for your data. needl will perform activities as provided above only after your permission and to enable you to use needl services

Protecting Your Data

Your Data into needl is private by default. Though needl is a “big data” entity, we do not make money from your data/content. needl earns money through subscription fees received from its subscribers.

needl never gives or sells your content to any third party for advertising purposes.

needl takes precautions to protect Your Data from accidental loss and theft. All of Your data in needl is stored in secure data center. Communications between needl, you and our servers are end-to-end encrypted. We take due care in protecting your needl password and personal data and no one at needl will ever ask you for it or will have access to the same. Login credentials and password are managed by AWS Cognito.

How needl makes money?

We only make money when you decide to pay us for our services.

Data sharing facility

Certain features of needl Services allow you to share Your Data with others, but these are totally optional and whether or not you use them is up to you.

Portability of Your Data

needl strives to make sure that our users can leave the needl service quickly and easily. We are committed to keeping it simple for you to get all of Your Data into, and out of, needl at any time as per your requirements.

This note is not a legal document, it’s meant to be a plain-language description of our fundamental business values. We will update it from time to time to keep up with the times, but the core principles will not change.: your data is yours, your data is protected, and your data is portable.

For information about our privacy and security practices please read our Privacy Policy.


needl respects the intellectual property of others and expects the same from you. We respond to notices of alleged copyright infringement if they comply with the law, and such notices should be reported using our designated email.

Respect for Intellectual Property Rights

We reserve the right to delete or disable content alleged to be infringing and terminate accounts of repeat infringers. Our designated officer for notice of alleged copyright infringement on the Services is:
Vikram Srinivasan
needl.ai LLP
North Court, 2nd Floor,
Lane No. 12, Kalyani Nagar,
Pune- 411016, India

Terms of Service

Who are the Parties to this contract?

You, the Subscriber/ User/ Registered Holder, are one party to this contract. (Subscriber/ User is the person or entity who has contracted with Needl as user).

Needl.ai LLP (registered with the Registrar of Companies, India) is the other party to this contract. In these Terms of Service Needl is also referred to as “we” and sometimes “us”.

Is this the only contract I have with Needl?

As you use needl services, you will be asked to agree with these Terms of Service and related conditions. If you pay for the Needl subscription, you will be asked to agree to the Commercial Terms (usually by clicking “accept” or “agree”). We refer to each of these as a “Separate Agreement.” If that happens, the Separate Agreement shall take precedence if there is a conflict between those terms and this Terms of Service document, to the extent of such conflict and with respect to the particular subject matter of that Separate Agreement.

What do I have to do to use the Needl Service?

To avail the services of Needl, you need to create the Needl account. You need to provide us with your name, email address, and provide a password to create Needl account. Needl refers to this as your “Basic Subscriber Information”.

We encourage you to use a distinct and non-obvious password that is different from passwords you use for any other service. You are responsible for maintaining the accuracy, completeness and confidentiality of your Basic Subscriber Information, and you will be responsible for all activities that occur under your account, including activities of others to whom you have provided your Basic Subscriber Information. We will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your Basic Subscriber Information secure. If you discover any unauthorized use of your Basic Subscriber Information or suspect that anyone may be able to access your private Content without authorization, you should immediately change your password and notify our Customer Support team.

You are required to access your account through a web browser.

Can I share my account with someone else?

Needl services are meant only for registered user. You are discouraged from sharing your Basic Subscriber Information with anyone. If you share your Basic Subscriber Information with someone else, we may not be able to determine who is the proper Account Holder. Under such circumstances, we will not have any liability to you (or anyone you share your Basic Subscriber Information with) as a result of your or their actions under those circumstances.

Once I have an account, what are my rights for Needl Service?

Once your account is created and you accept these Terms, we grant you a limited, non-exclusive license to use the Service subject to these Terms, for so long as you are not barred from receiving the Service under the laws applicable to you, until you close your account voluntarily or until we close your account pursuant to these Terms. In addition, we grant you a personal, royalty-free, non-assignable and non-exclusive license to use the Needl Software provided to you by Needl, for the sole purpose of enabling you to use the Needl Software and enjoy the benefit of the Service, subject to any applicable license terms provided with the Needl Software and these Terms, until your rights are terminated in accordance with such license and/or these Terms. You do not obtain any other right or interest in Needl software or the Service.

Your Data is yours

You retain copyright and any other rights you already held in Your Data/ Your Content before you submitted, stored, posted or displayed it on or through the Needl Service. But you do have to grant Needl a limited license, as described below, so we can make your data accessible and usable on the Needl Service. Other than this limited license and other rights you grant in these Terms, Needl acknowledges and agrees that we do not obtain any right, title or interest from you under these Terms in any of your Content.

What Is the License I Have to Grant to Needl?

In order to enable needle to provide Service, we must obtain from you certain limited license rights to process Your Data/ Your Content that is covered by intellectual property rights so that technical actions we take in providing the Service are not considered legal violations. For example, copyright laws could prevent us from processing, maintaining, storing, backing-up and distributing certain Data/Content, unless you give us these rights. Accordingly, by using the Service of needl and uploading Data/ Content, you are granting needl a license to store, take back up, display, perform, process, translate, format, apply task automation tools, share Your Data/ Your Content as desired by you and in accordance with the Terms of Service and to modify (for technical purposes, e.g., making sure content is viewable on smartphones as well as computers and other devices) and reproduce Your Data/ Your Content, and to carry out such activities to enable needl to operate and provide its Services to you. You also agree that needl has the right to elect not to accept post, share, store, display, publish or transmit any of Your Data/ Your Content in our sole discretion.

You agree that these rights and licenses are royalty free, transferable, sub-licensable, worldwide and irrevocable (for so long as Your Data/ Your Content is stored with us), and include a right for Needl to make such Data/ Content available to, and pass these rights along to, others with whom Needl has contractual relationships related to the provision of the Service, only for the purpose of providing such services, and to otherwise permit access to or disclose Your Data/ Your Content to third parties if Needl determines such access is necessary to comply with its legal obligations.

If you decide to use any third-party service or application that is integrated with Needl, you also agree that the license granted to Needl in the preceding paragraph shall apply to Your Data/ Your Content that is submitted or uploaded through such third-party service or application. If the third-party service or application you decide to use would require access or extract Your Data/ Your Content, you grant Needl the right and license to enable third party access to and extraction of Your Data/ Your Content. Needl does not assume any responsibility for, or liability on account of, the actions or omissions of such third party applications or service providers.

As we rely upon your rights to upload and share, transmit Your Data/ Your Content, you represent and warrant to Needl that (1) you have the unfettered legal rights and authority to submit Your Data/ Your Content to Needl, to make any other use, publication or other distribution of that Content in your use of the Service, and to grant the rights granted to Needl under these Terms; and (2) Your Data/ Your Content complies with our User Guidelines and these Terms.

You understand and agree that Needl, in performing the required technical processes to provide the Services to users, may make such changes to Your Data/ Your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media.

What other assurances do I have to grant to Needl?

When you use the Needl services to share messages or data to an email address or to other platform(s), or through a social media account (e.g., Twitter, etc.), Needl sends such messages or data on your behalf, and we are relying on your representation to us that you have a direct relationship with the recipient(s) and that you are respecting the legal rights of the recipient(s) not to receive certain kinds of messages (such as harassing messages, unsolicited commercial messages). Whenever you send any kind of message to a third party you represent and warrant to Needl that you are acting within the law and that you have prior consent from the recipient to send them such a message

Rules about permissible activities while making use of Needl services?

Your use of the Service must be in accordance with these Terms. When it comes to your use of the Service, you agree that you are responsible for your own conduct and all conduct under your account. This means all of Your Data/ Your Content created, transmitted, stored, shared or displayed in your account, is your sole responsibility as the person who created the Content or introduced it into the Service. This applies whether the Content is kept private, shared or transmitted using the Service or any third-party application or services integrated with the Needl service. Our User Guidelines provide details regarding prohibited conduct on the Service. If we find that any shared Content in your account violates our Terms of Service (including by violating another person’s intellectual property or privacy rights), we reserve the right to un-share or take down such content.

What are the rights of Needl, in relation to Services provided by Needl to its users?

Content rights

While you own the Data/ Content you store within the Needl service (subject to third party rights), you acknowledge and agree that Needl (and our licensors) own(s) all legal right, title and interest in and to the Service, including, without limitation, all software that is part of the Service and all Needl software deployed by you or a third party to enable capturing of Content originating outside the Service for compatible computing devices that enable access and use of the Service through such device (the “Needl Software”).

Intellectual Property Rights

In agreeing to these Terms, you also agree that the rights in the Service and Needl Software, Service including all intellectual property rights, such as trademarks, patents, designs and copyrights, are protected by one or more of copyright, trademark, patent, trade secret and other laws, regulations and treaties, in addition to these Terms and any Separate Agreement. In particular, you agree to not modify, create derivative works of, decompile or otherwise attempt to extract source code from any Needl Software, unless you are expressly permitted to do so under an open source license, we give you express written permission or you are otherwise legally permitted to do so notwithstanding this prohibition.

Right to modify the Services

Needl retains the right, in our sole discretion, to introduce changes to the Services, including changes that may affect the previous mode of operation of the Service or Needl Software. We expect that any such modifications will enhance the overall Service, but it is possible that Users may not agree with us.

We also reserve the right to establish limits to the nature or size of storage available to you, the number of transmissions, the ability to send or receive messages, feeds, connect third party application, the nature or size of any index or library information, the nature of, or your continued ability to access or distribute, Your Data/ Your Content and other data, and impose other limitations in relation to the Services at any time, with or without notice.

Users also acknowledge that a actions of Needl may impair or prevent you from accessing your Data/Content or using the Services at certain times and/or in the same way, for limited periods or permanently, and agree that Needl has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any Data/Content. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of any part of the Services. However, if you are a subscriber for Needl paid services, you may notify our Customer Support team, explain the adverse impact the modification has created and, if you desire, request a termination of your Paid Service. Upon receipt of any such request, we will endeavor to promptly remedy the adverse impact caused by the modification, extend the duration of your Paid Service subscription for a period of time equal to the interruption and/or refund a portion of your Paid Service subscription fee equal to the remaining unused term of the Paid Service subscription, as we determine appropriate or as may be required by applicable law.

Right to engage third parties

Needl has contractual arrangements with third parties (“Service Providers”) to provide technical or other services, and you hereby agree that such involvement by these Service Providers is acceptable. In addition, Needl may have contract with payment processors to enable payments in the local currency and payment systems. Please see our Privacy Policy to understand the extent to which any third party may have access to your account information or Content to understand our relationship with any payment processor.

Right to use third-party software

Needl may from time to time include as part of the Services and Needl Software, computer software supplied by third parties which is utilized with the permission of the respective licensors and/or copyright holders on the terms provided by such parties. Needl disclaims any warranty or other assurance to you regarding such third party software(s).

Response to Copyright or other Intellectual Property Rights violations

We respond to clear and complete notices of alleged infringement of copyright, trademark or other intellectual property laws that satisfy the requirements in these Terms (which we believe to comply with Copyrights Act and other applicable laws in India). If you believe that your intellectual property rights have been violated, please notify our Compliance team according to the instructions provided by our IP Rights Compliance Programme and we will investigate. Note that each owner of intellectual property is responsible for protecting their rights and taking any legal or other action they determine to be appropriate to do so, and Needl does not accept any obligation to take any particular action to enforce or protect any party’s intellectual property rights on their behalf.

Storage of Your Data/ Your Content

At this moment needl is not providing its Service to persons resident in USA, EU and Canada Your data is stored with the Amazon Web Services (AWS), United States of America, as described in our Privacy Policy. If you use the Services of Needl, you understand and acknowledge that you may be sending electronic communications (including your Basic Subscriber Information and Content), through computer networks owned by Needl, its Service Providers, and other third parties located in United States of America. As a result, your use of the Service will likely result in international data transmissions, and your use of the Service shall constitute your consent to permit such transmissions.

How can I close/delete my Account with needl?

You may close/ delete your needl account at any time, for any reason. To close/ delete your account, you need to send an email to support@needl.ai with a request for closure/ deletion of account. If you have subscribed to a Paid Service, you will need to cancel your subscription pursuant to our Commercial Terms.

Once you decide to close/ delete your needl account, all your data will be deleted from needl. This includes all your data association with your needl account, including your email address, password, and two step verification phone number. Please keep in mind that this action is not reversible. After such reasonable period as determined by needl, your account will not be accessible even by Customer Support Team.

needl provides you with the feature to delink an individual app which you have synced with need. For example: You may delink your Gmail from needl. Once you delink an app from needl, no new or incremental data from the delinked app will be stored with needl. But so far your account is active with the needl, your data prior to delinking a particular app will continue to be stored with needl and you can access this data like rest of your data stored with the needl.

needl also provides you with the feature of bulk deletion of your emails without delinking of your email account which you have synced with needl on a prior occasion. With this feature, you have the option of selecting mails from your mailbox which you want to delete from needl storage. For example: You can select emails received and stored on needl from 01/01/2020 to 31/01/2020, be deleted. Please note that deleting any emails from needl will not affect your original mail-box in any manner. You will continue to hold all your emails and data with your original email service provider.

Needl may act to temporarily limit your use of the Services, suspend access to your account, or close your account, with or without notice according to these Terms. Reasons for Needl suspending or closing your account may include, without limitation: (i) breach or violation of these Terms (including the User Guidelines) or any Separate Agreement (if any), (ii) an extended period of inactivity (determined in Needl’s sole discretion), (iii) your non-payment of any fees or other sums due to Needl to your use of the Service, (iv) the discontinuance or material modification of the Services (or any part thereof) or (v) unexpected technical or security issues.

In most cases, in the event we elect to close your account, we will provide at least 30 days advance notice to you at the email address you have provided to us, so you have a chance to retrieve Your Data/ Your Content stored on the servers (unless we determine that we are legally prohibited from providing such notice or enabling you to do so). After the expiration of this notice period, you will no longer be able to retrieve Your Data/ Your Content contained in that account or otherwise use the Service through that account.

Third-party links, content and programming

Our Service may include third party resources, materials and developers and/or links to third party websites, content and applications as part of, or in connection with, the Services. We may have little or no control over such sites or developers and, accordingly, you acknowledge and agree that (i) we are not responsible for the availability of such external sites, content or applications; (ii) we are not responsible or liable for any content or other materials or performance available from such sites or applications and (iii) we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, materials or applications.


You agree to indemnify and hold needl, its affiliates, officers, agents, employees, Service Providers and other partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including legal and other professional fees) arising from or in any way related to any third party claims relating to your use of any of the Services, any violation of these Terms of Service or any other actions connected with your use of the Service (including all actions taken under your account). In the event of such claim, we will endeavor to provide notice of the claim, suit or action to the contact information we have for the account, provided that any failure to deliver such notice to you shall not eliminate or reduce your indemnification obligation hereunder.

Limitation of liability and disclaimer of warranties

To the maximum extent permitted by law, the Service is Available “As Is.” You expressly understand and agree that:

a. Your use of the services is all at your sole risk.

b. The services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Needl expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

c. Needl does not warrant that (i) the service will meet all of your requirements; (ii) the service will be uninterrupted, timely, secure or error-free; or (iii) all errors in the software or service will be corrected.

d. Any material stored, downloaded, accessed or otherwise obtained through the use of the service is done at your own discretion and risk and you are solely responsible for any damage to your computer or other device or loss of data resulting from the download or use of any such material.

e. No advice or information, whether oral or written, obtained by you from Needl or through or from the service shall create any warranty not expressly stated in these terms of service.

You expressly understand and agree that Needl, its affiliates, service providers, and licensors, and our and their respective officers, employees, agents and successors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, cover or other intangible losses (even if Needl has been advised of the possibility of such damages) resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute services; (iii) unauthorized access to or the loss, corruption or alteration of your transmissions, your content or your data; (iv) Needl’s actions or omissions in reliance upon your basic subscriber information and any changes thereto or notices received there-from; (v) your failure to protect the confidentiality of any passwords or access rights to your account; (vi) the acts or omissions of any third party using or integrating with the service; (vii) your purchase or use of other third-party product or service; (viii) the termination of your account in accordance with the terms of these terms of service; or (ix) any other matter relating to the service.

Exclusions and limitations

Nothing in these terms of service (including the limitation of liability provisions) is intended to exclude or limit any condition, warranty, right or liability which may not be lawfully excluded or limited. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by willful acts, negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Accordingly, only those liability and other limitations which are lawful in your jurisdiction (if any) will apply to you and our liability is limited to the maximum extent permitted by law.

Service of Notice

a. Service of notice by Needl to Subscriber/ User:

It is very important for you to make sure your Basic Subscriber Information is accurate, complete and up to date. Needl may provide you with notices by email (to the email address associated with your account), regular mail or postings on the website(s) related to the affected Service.

b. Service of notice by Subscriber/ User to Needl:

Except where these Terms or any Separate Agreement specifically provide for use of a different means or address for notice, any notice to Needl must be delivered by email to compliance@needl.ai. This email address may be updated as part of any update to these Terms of Service. If you are unable to deliver notice via email, you may send a notice to us at the following address:

Needl.ai LLP
North Court, 2nd Floor,
Lane No. 12, Kalyani Nagar,
Pune - 411016

In which region Services of Needl are provided?

At this moment, services provided by needle are not available to persons resident in USA, EU and Canada. If you are a person not resident in India, you are not authorized to use services of needl and you are required to provide correct information while creating an account with needl.

We will inform you when the services of needl are made available to User/ Subscribers of resident in USA, EU and Canada.

Laws governing operations of Needl

needl is registered as a Limited Liability Partnership with the Registrar of Companies, India. At this moment services made available by needl to its users/ subscribers is not available to persons resident in USA, EU and Canada. Operations of needl are regulated and governed by Laws as are applicable in India.

Process to follow, if you have a claim against Needl

a. Write to us to communicate your grievance

Needl will try to understand your problem, so we encourage you to contact our Customer Support Team at support@needl.ai if you have any concerns with respect to the Servicse of Needl or Needl Software.

b. Process to initiate formal claim

If you conclude that Needl has not satisfied your concern and that you must pursue legal action, you agree that your claim must be resolved by the processes set forth in these Terms. Needl provides the Services to you on the condition that you accept the dispute resolution provisions described below, when the same is available so if you initiate any claim against Needl in any other manner, you shall be in violation of these Terms and you agree that Needl shall be entitled to have such action dismissed or otherwise terminated and you agree to reimburse Needl for its reasonable costs incurred in defending against such improperly initiated claim.

You agree that prior to initiating any formal proceedings against Needl, you will send us a notice at compliance@needl.ai and specifically mention that you are providing a “Notice of Dispute.” Upon receipt of a Notice of Dispute, you and we shall attempt to resolve the dispute through informal negotiation within thirty (30) days from the date the Notice of Dispute is received by Needl. If the dispute remains unresolved, either you or we may initiate formal proceedings according to these Terms.

Except where our dispute is being resolved pursuant to an arbitration (as provided below), you agree that any claim or dispute you may have against Needl must be resolved exclusively under the Laws of India. You agree to submit to the exclusive jurisdiction of the courts at Mumbai for the purpose of litigating all such claims or disputes.

Alternate dispute resolution mechanism

If the total value of your claim is less than INR 5,00,000/- the party initiating the claim may decide to have the dispute resolved pursuant to a binding arbitration process that does not require attendance in person. This “Alternate dispute resolution mechanism” shall be initiated by either party sending notice to the other, in which event you and Needl agree upon the following requirements: (i) neither party shall be required to attend any proceeding in person, (ii) the proceeding will be conducted via written submissions, telephone or online communications or as otherwise agreed upon, (iii) the fees for the Arbitration Manager will be borne equally by the parties or be submitted to the Arbitration Manager to determine as part of the dispute and (iv) the judgment rendered by the Arbitration Manager may be entered in any court of competent jurisdiction for enforcement.

Third Party Applications

Effective Date: December 15, 2020

Following information will help you understand how Third-Party Application(s) can be accessed through needl account.

It is important to note needl needs your express permission to access Third-Party Application in order to access your Third-Party application account. needl will not transfer your email address to a Third-Party Application without your permission and will never transfer your password to any Third-Party Application. Your login credentials and password are managed by AWS Cognito.

Most Applications use a process called “OAuth” to obtain permission to access your account maintained with Third-Party application. needl also uses OAuth mechanism to access your Third-party application(s) based on your express permission.

The OAuth process allows you to authorize needl to get access to specified Third-Party application through a consent token mechanism which in turn allows needl to access the Third-Party application and to access your account maintained with Third-Party application without needing your Third-Party application username and password.

How OAuth works?

When the needl application needs to access your Third-Party application account, needl will direct you to Third-Party application, where you will be prompted to log into your Third-Party application account with your Third-Party application login credentials. This means that you are signing into your Third-Party application account. You are not giving the needl application your Third-Party application login credentials. Then you will be shown the needl application's name, the period of time for which it will have access to your Third-Party application account and the permissions it will have to access your Third-Party application account. Next, you will be asked to authorize the needl application to access your Third-Party application account.

If you click the "Decline" button on this page, you deny the needl application the permission to access your Third-Party application account. If you click the "Authorize" button, you grant the needl application the permission to access your Third-Party application account. The needl application's access will expire after the period of time indicated; and you can reduce the amount of time that the needl application will have access to your Third-Party application account by clicking on the "change" link next to the indicated time period. After the permission expires, the needl application will be unable to access your Third-Party application account until you reauthorize access by going through the OAuth process again.

If you have previously authorized the same application - by using the same mobile application on multiple devices, for example - you will be presented with the options to “Re-authorize” or “Revoke Access” instead of “Authorize” or “Decline”. If you click the “Re-authorize” button, you are re-authorizing the needl application’s permission to access your Third-Party application account for another period of time as indicated. If you click the “Revoke Access” button, you are revoking the needl application’s existing access to your Third-Party application account on all devices. needl application will immediately lose access to your Third-Party application account.

Acceptable Use Policy

Effective date: December 15, 2020

needl provides you with its Services which includes, you secured data repository, personalized search engine and task automation tools for your data. In return, we ask that you respect the needl Services and other users, and follow these rules about what not to do when you’re using the Service.

Please remember that when you agreed to our Terms of Service (including these Guidelines), you agreed that you are responsible for any and all conduct and Your Data/ Your Content under your account. You agree that when you use the Service:

You will not use needl for anything illegal or promote illegal activities:

You are not permitted to make use of needl for any illegal activities or to promote harm to any person, group of people (or animals, for that matter), or any governmental or legal entity; or stalk or harass anyone. This also means don’t violate laws or regulations applicable to you or the use of the Service. You, and not needl, are responsible for complying with any laws or regulations applicable to the data in your account.

You will not violate our Users’ rights:

You are not permitted to invade another’s privacy, and do not use someone’s personal data for commercial purposes or in some other manner that violates their rights or applicable laws. This also means you should not upload, post or otherwise transmit any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (e.g., inside information, confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements). You are not permitted to store any data with needl for which you are not rightful owner or data which does not legally belong to you.

You will not scam our users:

You are not permitted to store, upload, post or otherwise transmit any unsolicited or unauthorized advertising or promotional materials. You are not permitted to engaging in commercial activities within the Services or on behalf of needl. You are not permitted to use the Services as a forwarding means to another website, applications, or platform.

You will not send unwanted messages:

needl’s sharing Features (those features that allow needl users to share Your Data/ Content) are intended to enable you to interact and share with people you know and/or who are part of your organization. You are not permitted to send unsolicited messages to anyone who does not share this kind of connection with you. And when you want to send a message to someone who does not yet have needl account, do not use needl to send an email or other type of message to that person unless you are certain that the recipient wants to receive this type of message from you.

You shall not violate intellectual property rights:

You are not permitted to upload, store, post or transmit any Content that infringes the copyright, trademark or other intellectual property or proprietary rights of another party. You are not permitted to take any action that would be in violation of needl's Intellectual Property Compliance Programme and Usage Requirements.

General prohibition:

You are not permitted to upload, promote or distribute software viruses or any other kind of computer code, files or programs that attempt to interrupt, destroy or limit the functionality of any computer software, computer, computer resource, computer network or hardware or telecommunications equipment. Do not interfere with our servers or networks connected to the Service, or with the services and networks of the Service Providers whose services we use to help deliver the Service. Do not try to disguise the origin of any Content transmitted through the Service. Do not use the Service in a manner that could lead to the interruption of access to the Service for others.

You will not copy or attempt to copy needl:

You are not permitted to reproduce needl or otherwise try to exploit any part of, use of or access to the Service.

You will not exceed the scope of your permitted use:

You are permitted to access or use only those Services of needl for which you are permitted by needl and for Service which you are paid.

You will not use share or post objectionable content:

You are not permitted to upload, store, publish or display Content that contains nudity, sexually graphic material or material that is otherwise deemed explicit by needl; that needl deems threatening, abusive, harassing, defamatory, libelous, obscene, invasive, hateful or racially, ethnically or otherwise objectionable; or that needl determines conflicts with your obligations under applicable local law or these User Guidelines.

While we hope that all users of the needl services comply with these Guidelines, we must caution you that, notwithstanding these Guidelines and the requirements in our Terms of Service, you may be exposed to offensive, indecent or objectionable Content when using the Service. We expect that you understand this and, accordingly, you use the Service at your own risk.

If you encounter any of the prohibited uses listed above, or any other objectionable content, you may contact us at compliance@needl.ai

Intellectual Property Compliance Programme

Effective Date: December 15, 2020

Notification of Copyright Infringement

needl respects the intellectual property rights of others and expects our users to do the same.

If you believe your copyrighted work has been used in a way that constitutes an infringement of your rights, please contact and notify designated officer of needl. needl will respond and/or take action on all complete and qualified notices in a timely manner, and we reserve the right to communicate with you via email or other means.

To submit a complete and qualified notice:

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please send the following information to designated officer of needl:

a. Identify the specific copyrighted work that you believe has been infringed upon

Identify the copyrighted work that you claim has been infringed and, if possible, the contact information for the person you believe responsible for the infringing act in connection with that work. Describe the Content you believe infringes upon the work identified above, including whether the Content is an image (and describe it in detail) or written work (including the text of the copyrighted work).

b. Include the statements:

“I have a good faith belief that use of the materials described above as allegedly infringing is not authorized by the owner of the intellectual property rights therein, its agent or the law.”

“The information in this notice is accurate.”

“I hereby confirm that I am the owner, or an agent authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

c. Provide your mailing address, telephone number and e-mail address. If you are submitting a notice on behalf of an entity, provide the entity’s name along with your job title, job position, or role with the entity.

d. Provide the full legal name and physical or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed.

e. Deliver the Notice, with all the items completed to designated office of needl at:

needl.ai LLP
North Court, 2nd Floor, Lane No. 12,
Kalyani Nagar, Pune- 411016.
Please note that we may reproduce any legal notice we receive to send to a third party for publication and annotation, and we may post your notice in place of any removed Content.

Please note that if you knowingly materially misrepresent that material or activity is infringing your copyright, you may be held liable for damages (including costs and attorney’s fees) as per applicable Laws in India.

Filing a Counter Notice

If you receive a notification or communication that You Data/ Your Content have been removed for a copyright complaint, it means the Content owner asked us to remove it. If you believe that the removal of the Content is a result of a mistake or misidentification, you can file a counter-notice.

Please send the following information to designated officer of needl:

a. Identification of material taken down.

b. A statement and confirmation that you have a good faith belief the Content was removed in error.

c. A statement that you consent to the jurisdiction of Court at Mumbai and that you will accept service of process from the person who provided the original complaint.

d. Provide your mailing address, telephone number and e-mail address. If you are filing a counter notice on behalf of an entity, provide the entity’s name along with your job title, job position, or role with the entity.

e. Provide your full legal name and physical or electronic signature.

Note: There are legal and financial consequences for filing fraudulent or bad faith counter notices. Before submitting a counter notice, make sure you have a good faith belief that we removed the Content in error, and that you understand the repercussions of submitting a false claim.

Cookie Information

Effective Date: December 15, 2020

What are cookies?

Cookies are small data files that a website you visit may save on your hard drive. They usually include an anonymous unique identifier. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

Cookies and similar technologies used by needl

needl uses cookies and similar technologies to assist with functions such as user authentication, remembering user preferences, understanding how users use our Service, and managing and tracking the effectiveness of our marketing efforts. We also may include tracking pixels, which are small graphic images, in our email messages and newsletters to determine whether the messages were opened and if the links were clicked. In some cases, as outlined below, third parties may also get the opportunity to set cookies.

We describe in this document the cookies and similar technologies found on our Service. Please note that needl may update this information from time to time.

Functional Cookies

Functional cookies are necessary to enable portions of the Services and its features to work as intended. For example, we use cookies to help recognize and remember you when you are logged into the Services so we can maintain your settings and preferences, such as your language and region or your logged-in state. These cookies also may help us provide services you have asked for. These cookies do not track your browsing activity on websites not connected to Services provided by needl.

You may disable any of these functional cookies as described below; but if you do, certain functionality of the Service may be unavailable to you or may not work as intended.


We use cookies and similar tracking technologies to help us understand how you use our website,. By providing needl with information about how you interact with our Service/ software, these tools help needl learn how to make the needl experience even better.

needl makes use of following analytics technologies are in use:

a. Google Analytics: To learn more about Google Analytics and your privacy, visit the “How Google uses data when you use our partners' sites or apps” page at www.google.com/policies/privacy/partners/. To opt out of being tracked by Google Analytics when using our website, visit http://tools.google.com/dlpage/gaoptout.

b. Hotjar. To learn more about Hotjar and your privacy, visit https://www.hotjar.com/privacy. You can opt out of such tracking at any time by using a “Do Not Track” header. You can read more about how to do that by visiting https://www.hotjar.com/opt-out.

c. Mixpanel: To learn more about Mixpanel and your privacy, visit https://mixpanel.com/legal/privacy-policy/ .You can opt out of such tracking at any time by following process provided at https://help.mixpanel.com/hc/en-us/articles/360001113426-Opt-Out-of-Tracking

Social Media Features

Our website uses social media features provided by companies and services such as Twitter, LinkedIn and others to enable you to share information with these channels. These cookies are owned and controlled by third parties, and therefore the third parties and not needl are responsible for their use. As such, we cannot guarantee that we have listed every cookie you might get from a third party since a third party could change these cookies at any time as their needs change.

When you visit the needl website that contains these Features, your browser establishes a direct connection to the applicable social network’s servers. These Features inform the social networks what pages you have accessed on needl’s site, and, if you are logged into the social network, your visit may be logged to your account on that service. For example; in cases where you are not logged into the social network, and do not click on a these sharing Feature on the needl website, there is still a possibility that a these Feature can transmit your IP address and cookie information to the operator of the social network. We will not transmit information regarding your account contents to such social networks.

How can you turn off cookies or similar technologies?

You can configure your browser to accept cookies, reject cookies, or notify you when a cookie is being used. However, if you configure your browser to reject cookies, you may not be able to use needl services that require you to sign in or take advantage of all the features of the needl services.

You can configure your mobile operating system to limit or prevent the use or tracking of mobile identifiers such as IDFA and AID by toggling the relevant settings on your mobile device’s settings menu. Mobile identifiers are commonly used to recognize mobile devices in order to enhance user experiences, so disabling mobile identifier tracking may cause unintended errors during your use of needl mobile applications.

If you do not want to receive tracking pixels in emails we send you, you will need to disable HTML images in your email client, but that may affect your ability to view images in other email that you receive.

User has the option to browse in incognito mode to avoid tracking or use privacy preserving browsers such as Brave.