How can we help you?

How can we help you ?

FAQs

Find few more FAQs below.
Where are documents, media and links extracted from?

Documents and media are extracted from your personal data sources, namely, your emails, chats, notes and storage drives. Links are extracted only from your chats.

I found a bug! What should I do?

Please write to support@needl.ai with the subject "Bug reporting".🐞

I need immediate support. What do I do?

To reach out to us, please use the chatbot at the bottom right corner of the page or write to support@needl.ai with the subject "Request Support". You should receive a response in a couple of hours.

Can my integration stop automatically?

Integrations can occasionally stop because of third-party connections. While we will try our best to prevent such events, we will immediately notify you on the app if this occurs. You should be able to relink and continue!

What does "No hallucination" on AskNeedl mean?

No hallucination means that AskNeedl does not generate inaccurate or fabricated responses, which can sometimes occur in AI systems. Instead, every answer provided by AskNeedl is based on verifiable sources, with citations included to allow users to fact-check and confirm the accuracy of the information.

What does "petabyte scale" mean?

When we refer to petabyte-scale data, it means that our system is designed to handle volumes of data at the scale of petabytes (1 petabyte = 1000 terabytes). This capability applies across all our features, including Search, AskNeedl, and various integrations.

How many devices can I access Needl.ai on?

Needl.ai can be used across unlimited devices.

Can I download data from Needl.ai?

You can download individual files by clicking the download button. Bulk download is currently not possible.

How is fake news handled during information gathering?

We do not fact-check content. If a source with fake news is added, it will appear in Feeds and My Data. However, in Feed Summaries, we evaluate whether an article is important. In such cases, fake news may be eliminated and won't appear in the summary. To minimize fake news, we recommend adding relevant websites for tracking and authentic documents within your data.